Shipping Return and Refund Policy
(Handling Time 1 Business Day, Ships the next Day)
Need handling time 2-3 business days once the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center.
All exchanges should be made within 4 days of receipt of the product. You need to obtain an RMA code from us via email which is required on the box before you ship in order to locate the box under your account. We are not responsible or held liable for any returns without the RMA label.
If there is a size issue, the customer can exchange the item for a different size or style within 4 days from the date of receipt of the item. The returned product needs to be in original packaging, completely unused, unaltered, and unwashed with all the price tags and proper packaging. If the return or exchange does not match with our Alen Cooper policy & regulation then we can easily reject the return as we reserve the right. For Refund Policy – Kindly refer to the Returns and Refunds clause in the Terms & Conditions of Sale.
All Return Shipping charges are paid by the customer.
In case of an exchange, if we do not have the stock available then we will consider it as a special order after informing the customer by email and customize the style in the factory without any delay and will deliver the product in 3-4 weeks.
How to enable a return
If you have bought the product from any shopping portal then if you have to follow that portal’s return scheme. Or if you have directly purchased from Alen Cooper’s site then at the first move is send us an email at – [email protected] regarding your concern, followed by an email from us where you need to fill our Return Form. We will email you the approved Return Form with the RMA label. Use the RMA label to ship the item back to us.
Please note that during the peak season, the returning regime may take some adding time.